Respect personal space

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Respecting a client's personal space can be a tough nut to crack for beauty professionals, as you often have to get really close to the client to do your job.

When you have to invade a customer's personal space, pay extra attention to your body language and tell them in advance what you are going to do so they are not surprised.



How to impress clients with body language? Connect with touch



9. Connect by touch
While you don't want to invade your country email list customer's personal space, the right touch can easily create a connection with them. This is another great way to impress and make a good impression through body language.

Hospitality research shows that:

A customer's appropriate touch caused an increase in the tip that the customer left in the business .

Customers who were not touched by the staff in any way left a tip of about 12%.
Customers who were touched on the shoulder by employees left a tip of 14%.
A 17% tip was left by customers who were touched twice on the hand by employees.
However, it's better not to overdo it and focus only on the areas of the hands and shoulders .



When?
When you are leading a client through the salon – you can gently grab her shoulder.
When you put a towel around her shoulders, gently smooth it out afterwards, making her feel taken care of.

If you're interested in other ways to get a bigger tip, read the article 6 Tips to Get a Tip Without Asking .



It's not about what you say, but what you do.
If you've ever caught yourself listening to a client with your arms crossed, chin lowered, and lip curled, or you've been looking at your phone or watch during a consultation, remember: You're saying more than you think.

Related posts:
10 Reasons Why You Might Be Losing Clients
Are you charging too much for your services?