How do you know where the customer will hire your services

[joyuwnto787]

The next day, they use WhatsApp to request the same flavors and quantities as the night before. However, you don't have a record of the items in this order, as they were placed on different platforms, and the service, which could be quick for both you and the customer, becomes more costly. So, ?

The truth is that, thanks to technology, consumers have a remote control in their hands, allowing them to choose the most convenient and agile way to shop at that moment.

Therefore, as a company manager, it's important to always be on the lookout for shop new solutions to create a memorable experience for your customers, making them feel unique to you.

The increasingly popular way to do this is through the omnichannel method, which centralizes contacts across different platforms—WhatsApp, phone, email, Instagram, Messenger, and others. Head of Marketing Gabriel Souza explains that this is a necessity for both large and small companies, offering options to suit all budgets and all types of businesses.

For those seeking your services, with this method, the difference between online and offline is minimal. "With agility and quality of service, their journey is easier to map," says the marketer. With omnichannel, it's not just about being present on multiple screens, but also being integrated, showing the customer that you know them.

"Technology combined with marketing strategy needs to be part of the entire company's planning. It's important to find a marketing or even sales professional knowledgeable about the subject to recommend the best platform," explains the expert. By being where your customer is, you can offer increasingly assertive and unique service.